Oil change scams: Hidden camera investigation on what really happens to your car (CBC Marketplace)

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CBC News

6 tahun yang lalu

CBC Marketplace finds aggressive upselling and services paid for but not performedTo read the full story:
www.cbc.ca/1.2418675. Originally broadcast Nov 8, 2013.
When you trust someone else to take care of your car, can you trust that they're not taking you for a ride? Our undercover investigation reveals ripoffs at a popular oil change chain. We're going in for the advertised $19.99 oil change, but you won't believe the charges we end up with. And did they even do the work? We go up on the hoist to show you what’s really going down at these oil change shops.
More from CBC Marketplace, Canada's top consumer affairs show:
Watch episodes online at cbc.ca/marketplace
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Komentar
Jenna Jacobson
Jenna Jacobson 26 menit yang lalu
CBC News: "I'm about to ruin this mans company".
Jacques C
Jacques C 40 menit yang lalu
This never happens at Valvoline period lol u get what u pay for when u go to off brand shops lol 😝
Dean Cox
Dean Cox 54 menit yang lalu
Every product every service every drug every food everything corrupted
Pobby Jenkins
Pobby Jenkins Jam Yang lalu
Typical canadians
Dorian Asllanaj
Dorian Asllanaj Jam Yang lalu
As the saying goes if you want something done right do it yourself
D Winters
D Winters 3 jam yang lalu
0:50 I don't need anymore my work thanks to, *p a i d t o b e h o m e .c o m*
Pffftt Pffftt
Pffftt Pffftt 6 jam yang lalu
Do it yourselves. Takes 20 minutes, 2 tools, 2 ramps, drain pan and some paper towel. People are useless. They deserve to get scammed.
TakedaZX
TakedaZX 8 jam yang lalu
Christ... $218 for a ridiculous amount
TakedaZX
TakedaZX 8 jam yang lalu
Christ... $218 for a ridiculous amount
Johnny Morrison
Johnny Morrison 9 jam yang lalu
Oh NOOOO!!! A Vikings fan!!! Well righting your wrongs won’t win us a Super Bowl!!! 🤣
Danny D
Danny D 10 jam yang lalu
Kwik Kar Lube Center in Austin tx use to do this lie and cheat I know I was a manager there I employee was yelled at if upgrade wasn't pushed
Tora Touchstone
Tora Touchstone 11 jam yang lalu
This is why I do most of my own work on my vehicles, and if I do takeit to the shot I stand in the garage with them and watch them work on my vehicle. If they aren't shady then they don't mind(so long as I dont stand under the car lift). And I never take it in without knowing whats wrong and never let them tell somethings broke that I didn't come in for
omegapointil
omegapointil 12 jam yang lalu
There are enough people like this for people like republicans and Trump to get voted into office. I wonder if I got my oil drained at all?
Jersey John
Jersey John 13 jam yang lalu
Crooks like this are commonplace. One near me was worse than these guys. I went in for an oil change and they told me i need an oil pan gasket. $200 job. What was I gonna do? I went for it. I went back a year later for an oil change, assuming they were honest, and guess what? They told me I need an oil pan gasket again! CROOKS! I left an appropriate review on google for them. "Avoid like the plague"
Debbie Russell
Debbie Russell 15 jam yang lalu
,
Debbie Russell
Debbie Russell 15 jam yang lalu
mm Mann nobodies
teddytac253
teddytac253 16 jam yang lalu
God I need to learn how to work on my own vehicles
Liz Vandergriff
Liz Vandergriff 16 jam yang lalu
They always victim female who dont know about car..
Tyler Lindsay
Tyler Lindsay 21 jam yang lalu
I went to jiffy lube a few days after changing my cabin air and engine intake filters. I only went in for a registration renewal. At checkout, they brought out some gross filter (not even the kind that my car uses) that was covered in dirt and leaves and told me I should get it replaced. Obviously I said no, but I should have been a bit more bold to catch them in their lie as well.
Anything Dude
Anything Dude Hari Yang lalu
The thumbnail isn’t even oil, it’s the trans fluid
thebossangle 74
thebossangle 74 Hari Yang lalu
Even Moxy probably rips himself off too
Ukininam Dogyot
Ukininam Dogyot Hari Yang lalu
That’s why I rather go to a mechanic school and do my own repairing
Gungnir Kin
Gungnir Kin Hari Yang lalu
Thank god i do stuff on my own
Lloyd Filasol
Lloyd Filasol Hari Yang lalu
The thumbnail tho...
Vinay Patil
Vinay Patil Hari Yang lalu
F it just watch chrisfix😂
LandShark 7000
LandShark 7000 Hari Yang lalu
man if every fluid in the car is bright pink imma just use 5w20 for transmission fluid
Joseph Pomele
Joseph Pomele Hari Yang lalu
Its not the workers Fault its the company and owner, that's the problem, Feel bad for the Employees.
Joey Cape
Joey Cape 2 hari yang lalu
Okay just so everyone knows this is probably close to 70% of actual mechanics not just this chain.
JuStIn tOrEaliSh
JuStIn tOrEaliSh 2 hari yang lalu
Go get him Todd. 😂
Jason Cease
Jason Cease 2 hari yang lalu
I always tell them it isnt my car so I dont care about the other stuff.
Richard Rogers
Richard Rogers 2 hari yang lalu
😂😂😂😂😂😂😂🤣🤣🤣🤣🤣
Richard Rogers
Richard Rogers 2 hari yang lalu
Oh I've seen some lazy mechanics and some customer scammers before too.i made good money being active and honest
Alesia Albers
Alesia Albers 2 hari yang lalu
My husband will also show u the old parts he will let u sit n watch him while he does work on ur car
Alesia Albers
Alesia Albers 2 hari yang lalu
My husband has been a mechanic for years he has seen alot of people especially women get ripped off he now keeps working at r house he never Mark's up prices hes the most honest he is retired he only works part time n he is not expensive
Matthew Bridges
Matthew Bridges 3 hari yang lalu
And the coolant. Ive always did the different coolant when needed. FYI: it’s so that GM can make more money. (That’s it).
Matthew Bridges
Matthew Bridges 3 hari yang lalu
The oil price. Yes. I’ve worked at Hibdon Tires for a year. (Good company). We do have the basic oil changes. But, I definitely don’t run that in my car either. I run full synthetic. It is more expensive but I prefer it.
mytexas days
mytexas days 3 hari yang lalu
I'm buying a new car next time. No one is going to open that hood. I might even be carless and just rent one when I need one.
mytexas days
mytexas days 3 hari yang lalu
Y'all need to come south and bust up another business like that one. I really got taken and had to get what they did done over plus more. They fried my electrical system. Then I had a wheel fall off while driving. They write their own reviews on their own web site and on independent ones. I confronted the owner with the bill and a letter with pictures. He ignored it. I used in small claims court.
RealSteveBuscemi
RealSteveBuscemi 3 hari yang lalu
Ill defend both sides here. 1: Camera men They have a legitimate idea here where they are trying to seek out fraudulent companies from scamming people of there money. They did a full fluid service on the vehicles before taking them into the shops therefor making no need for the shops to do the work, and when the shops say "You need this changed" the people accept. This can show a definite sign of fraudulent activity 2: Mechanic To be realistic, these mechanics get paid flat rate, basically it means a job pays a certain amount of hours... Oil change pays 0.7 hours, and they accumulate those hours over time, say if they accumulate 40 hours within a week and they get paid 15$/hr flat rate, they get paid that many hours per week. Now to defend these guys with this context. They have no idea when the fluids were changed last, they jump into a car, record the mileage, place the VIN and mileage into a website called AllData, the website then tells them what should or should not be changed. Some mechanics have an idea of when things need to be changed due to mileage, such as transmission fluid needs to be changed every 50,000 miles or so. All these guys know is, this is the mileage of the car, I was told it never had this service so I recommended the service. These mechanics arent in the foul here, because they're doing their job as it should be done.
Reno Zed
Reno Zed 3 hari yang lalu
If they do this England half of business will be shut.
Psycho Pathetic
Psycho Pathetic 3 hari yang lalu
ohhhh I know EXACTLY where that place is. Although 6 years old I guess better late than never . Its still open too...
flashzarkov
flashzarkov 3 hari yang lalu
i didn't know bob vance worked for cbc
Tushar Kathuria
Tushar Kathuria 3 hari yang lalu
Did anything change for good in the last 6 years..?
Philip O'Bryan II
Philip O'Bryan II 3 hari yang lalu
Last time I went to Economy Lube they told me I needed a new car because my car smelt burnt. It only took 10 min and 65K WONDERFUL JOB ECONOMY LUBE! 🙄
Trudeau Must go
Trudeau Must go 4 hari yang lalu
If people want to drive, at least learn the basics, or deal with getting ripped off. No stopping it.
MyLifeIsWeird
MyLifeIsWeird 4 hari yang lalu
Why are these entertaining
drapes lyn
drapes lyn 4 hari yang lalu
the system would cease to be if they do away with fraud. profit and economic viability are enshrined with fraud. it is what defines the nation. it is the very substance of their moral code of monopoly holding, financial exploitation, and social degradation maintenance. to put it simply, fraud always pays for state corporations.
stuffclusters
stuffclusters 4 hari yang lalu
i swear, you cannot trust anyone on this world
Charles T.
Charles T. 4 hari yang lalu
Do it yourself
Melissa Archibald
Melissa Archibald 4 hari yang lalu
Dealerships especially Toyota will place a bit of oil under your car and call you to take a look that your leaking oil when your not, they'll even take a photo of it to show you.
Yang P. Lee
Yang P. Lee 4 hari yang lalu
Tires plus was about to rip off my buddy's gf by telling her she needs new calipers because her brakes has squeaks. As a mechanic I just had to called and question the service writer and the only answer i got was. . .ummmm....ummmm....ummm. I don't know.
Donalld Allhands
Donalld Allhands Hari Yang lalu
They might even get another chance at servicing the car 🚗
Faraz Sheikh
Faraz Sheikh 4 hari yang lalu
Once I had a diamond jewelry in my LOCKED dashboard when car was sent for repairs. And it was missing just when I went back in 2 hours
Game Review
Game Review 5 hari yang lalu
Cool video ,undercover
Eman Tide
Eman Tide 5 hari yang lalu
They should all be in prison for fraud .Or broken legs .
Adames Mechanical Heating and Air Conditioning
Adames Mechanical Heating and Air Conditioning 5 hari yang lalu
He brought the baby back, give him a pass on this one for a good deed.
Bob Nob
Bob Nob 6 hari yang lalu
active green and ross is really bad for this
Jesus Torres
Jesus Torres 6 hari yang lalu
As an underground oil changer I always take the client to the store make sure he sees what I buy for his car then I take him to my underground spot we’re I do the oil changes I pop a cold one for him I jack up the car give him some info on how oil changes are done we talk while the car drains and most importantly keep my client well informed Then comes the fun part I show him we’re the oil goes and he helps me pour it in once done We close down the hood and then tell him what he has learned and I always get the I will be back again lol 😂. Am always trying to show them how it’s done but there all scared to get dirty lol 😂
Josxikia
Josxikia 6 hari yang lalu
I watched this instead of going to my english class. I think it was time we'll spent.
Puuwntang
Puuwntang 6 hari yang lalu
wait so the guy didnt get sued or anything wth ???
EcoStar Zanzibar
EcoStar Zanzibar 6 hari yang lalu
Its soo sad these criminals thugs are running loose they should be under the jail.
Angie Parker
Angie Parker 6 hari yang lalu
American here. They are Canadian...of course they were nice lol! :)
God //
God // 6 hari yang lalu
Even those who doing the ripping were themselves ripped in the process..
obliterator154
obliterator154 6 hari yang lalu
"He denies working on any of our test cars." Well, he sorta didn't.
Steve Thea
Steve Thea Hari Yang lalu
Stamp
Loren nguyen
Loren nguyen 7 hari yang lalu
Businesses like this deserve to go bankrupt. Disgusting human beings !!!
rupesh acharya
rupesh acharya 7 hari yang lalu
So i need to watchout this type of fraud when i will buy a car in ahhhh far future !?
cheseeboytv 765
cheseeboytv 765 7 hari yang lalu
Imagine haveing an bmw e30 and you don’t know how to do a oil change you would be broke
Jananek
Jananek 7 hari yang lalu
Haha greasy business
Richard Balls
Richard Balls 7 hari yang lalu
you really think someones gonna be arsed to change your oil for $20?
Geraldo Lopez
Geraldo Lopez 7 hari yang lalu
good video
JkTheBoss
JkTheBoss 7 hari yang lalu
Ready to see someone impact gun in an oil plug with loctite like I’ve done it before...
Joshua Fancher
Joshua Fancher 7 hari yang lalu
So this is why my dad taught me how to change my own oil
CNY Weathertainment
CNY Weathertainment 7 hari yang lalu
They make me sick. Zero conscience.
Lisa Howell
Lisa Howell 8 hari yang lalu
What are you guys doing with all of these cars????
Brandon Valleri
Brandon Valleri 8 hari yang lalu
Really that was a bottle of brake fluid in his hand granted they just sucked the master and filled it up
Patrick
Patrick 8 hari yang lalu
You were low on blinker fluid sir. Don’t worry, I already changed it for you.
James Klein
James Klein 8 hari yang lalu
Any 20 dollar oil change is a scam. The oil itself costs 20 dollars or more. No room for profit.
Anam Ahmed
Anam Ahmed 8 hari yang lalu
All the mechanics are lier the government should make a rules for them
CutestCat Gaming
CutestCat Gaming 8 hari yang lalu
Totally caught me off watching this video and hearing the name of my city
Earl Troy
Earl Troy 8 hari yang lalu
So, what happen to Steve Moxey?? I have a feeling that all these end up to nothing. Did Steve Moxey ever got convicted of anything, or is he still doing his business as usual?
Lisa Nassy-Harrison
Lisa Nassy-Harrison 8 hari yang lalu
Omg i had this happen to me. I just thought the mechanic had made a mistake. But when my transmission went (it was a standard), we went back fur answers only to find the garage had closed down. So I was out $500 for a rebuilt transmission (probably would be around $1500 today as this happened to me about 20 years ago)
birbo arts
birbo arts 8 hari yang lalu
why am i here??? i dont even like cars-
Daniel Felix
Daniel Felix 9 hari yang lalu
Oil change technician??? Wtf a oil change is the easiest thing you can do to a car
Nick O.
Nick O. 9 hari yang lalu
I've been to economy lube with my machanic buddy. Just so he can translate what I need in machanic talk. I got my oil change because he told them we will do that by ourselves
Susan Penney
Susan Penney 9 hari yang lalu
JIFFY LUBE IS ONE OF THE BIGGEST RIP OFF’S THERE IS OUT THERE! Do yourself a favour and DON’T GET ANYTHING DONE BY THESE CROOKS!!!!
JP
JP 9 hari yang lalu
Seems like they either use an impact gun to tighten the drain plug or forget to tighten it all together.. that's why I change the oil myself
Jose Martinez
Jose Martinez 9 hari yang lalu
Hey
Chris Bailey
Chris Bailey 10 hari yang lalu
I just want to headbutt the host so bad.
Wolfie McGregor
Wolfie McGregor 10 hari yang lalu
Why not tell the whole story, we're they arrested? How does the story end? We're they charged with fraud? If not why not? If the victims did not lay charges they are a part of the problem, even if they got their cash back.
ENOerofebowT B
ENOerofebowT B 10 hari yang lalu
And that’s it! Just advice on what to expect? Just accept the practice? It’s robbery, theft! And no jail time for these people? These people are literally stealing from people with impunity and we’re supposed to accept the practice as normalcy and simply smile about it. What’s the difference between stealing my money with a smile and stealing it with a frown? And these people get absolutely no prison time? No wonder the practice is encouraged and continued! No punishment and all profit! These people should be jailed for potential destruction of property, leaving vehicles in unsafe conditions, and endangering the lives of the owners of the vehicles they pretend to service, etc. Start locking these people up and We’ll see a decrease if not a cessation of the criminal practice.
John Smith
John Smith 10 hari yang lalu
Reminds me of a Tire place I went too... They said to me I needed my brakes change. I made sure all the customers could hear me say it. I changed the brakes myself last week! After that I started recording the conversations I would have with them and told them I was recording and told them up front I only pay for what I tell you to do anymore I don't pay for it you do...
BL'ND S'GHT
BL'ND S'GHT 10 hari yang lalu
This entire video was absolutely pointless.
James Stuart
James Stuart 10 hari yang lalu
I wonder how much business this cost honest quick-lube places, who make up the majority.
dominic micallef
dominic micallef 10 hari yang lalu
Great job 😎
Blippy
Blippy 10 hari yang lalu
Or just change your own damn oil
windowclean100
windowclean100 11 hari yang lalu
We took our car to tire Kingdom and they didn’t tighten the drain plug back up in the car blew up and he said nope we didn’t do it and they screwed us on a car don’t ever go to tire Kingdom
Some Guy 1001
Some Guy 1001 11 hari yang lalu
Be honest: You didn't expect that accent
Phil C
Phil C 11 hari yang lalu
Don't forget to refill your Halogen head lights while you are there! Great service! :)
Fred Eric
Fred Eric 11 hari yang lalu
Even a mechanic you know and trust can turn against you for the sake of the money... Last year I brought my car to the same mechanics as always for an inspection. They called me around half an hour later, that a lot of things needed repair or a complete change. It would've been 2.5K $ to fix all of that. So I asked for a copy of the "necessary repairs" and drove to another mechanic. He inspected my car, went through the given list, and started laughing. Less than half of the things they marked as necessary repairs needed really repairs. I paid 1K $, instead of 2.5K $ at the end, and changed my mechanic. After that incident I ask myself again, and again how much money I gave unnecessary to the old mechanics. How often I got ripped off. And not just me: my mother, my brother, and even my sister went there with their cars...needless to say, we stopped all contacts to that location and brought our businesses elsewhere...
Obama 8322
Obama 8322 11 hari yang lalu
This is why you change your oil yourself
Bruh sound effect v2
Bruh sound effect v2 11 hari yang lalu
why did I and 34 million people just watch this?
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